General terms for use and shopping in The Online store www.gix.bg, owned by Araya 13 EOOD has UIC: 207217001

General information

The present General Terms and Conditions govern the relationships regarding the procedure for concluding, amending, and terminating contracts in accordance with Chapter IV, Section I "Contract outside a commercial establishment and distance contract" of the Consumer Protection Act through the Online store www.gix.bg located at the electronic address www.gix.bg, as well as the conditions for using the Online store Araya 13 EOOD for the territory of the Republic of Bulgaria, between:

The commercial company Araya 13 EOOD has UIC: 207217001

The person within the meaning of Article 1.1. of these General Terms, who uses the Online store gix.bg and/or wishes to conclude a distance contract, hereinafter referred to as the USER,

To avoid any doubt, the Online store gix.bg, located at the electronic address http://gix.bg/, is administered by Araya 13 EOOD 

The Online store gix.bg serves as a virtual platform for offering and selling a wide range of goods 

The USER agrees to the current general terms of the MERCHANT, accepting them unconditionally and undertaking the obligation to comply with them. The MERCHANT reserves the right to unilaterally update, supplement, or change these General Terms, as well as the structure of its website, and is obliged to notify the USER of changes to these GENERAL TERMS according to Article 147b of the CPA.

1.Terms and Conditions

 1.1 To shop and use all services of the MERCHANT's Online store, it is necessary for the USER to be a natural person (aged 18 or over) or a legal entity or other legal formation, to have registered voluntarily and free of charge through the registration form. Registration requires the USER to provide their correct data, which includes: first name and last name, address, phone number, email address, and password, and if necessary, data of a legal entity for issuing an invoice. The USER can shop as a GUEST (without registration), but cannot use the credit shopping service.

1.2 The MERCHANT requires from the USER, when purchasing goods and services from the Online store gix.bg-  http://gix.bg/ for another Recipient, the USER must provide the corresponding data of the Recipient. The MERCHANT requires the provision of correct data for the quality execution of the offered services. It is desirable for the USER to fill in their names and delivery address in Cyrillic.

1.3. Upon successful registration, the USER will receive a confirmation of the username at the email address provided by them, with which they will be able to log in and use the created profile in the MERCHANT's Online store.

1.4. In case of incorrect and/or inaccurate data provided, the MERCHANT reserves the right to cancel the created profile.

1.5. In the Online store gix.bg-  http://gix.bg/ , according to Article 47 of the CPA, each product is specified with: item name, brand and model, main functionalities and characteristics; final price of the product in leva /including VAT/, delivery price. 

1.6. The MERCHANT provides additional user information at its discretion, for the USER's better awareness when choosing a purchase. 

1.7. The MERCHANT reserves the right to change prices without prior notice to users. The USER or the final Recipient pays the price valid at the time of the order.

1.8. The MERCHANT reserves the right to terminate, change, expand, or permanently suspend the ongoing PROMOTION at any time, by publicly announcing this on the site gix.bg. the products according to the technical characteristics provided by the Manufacturer.

1. Order of goods and services, conclusion of a contract

2.1. The USER can purchase goods online from gix.bg - gix.bg after logging into their profile through the used link «Login» with email address/username and password. The USER can also shop as a GUEST by entering the necessary delivery data in the order form: first name and last name, address, phone, email address.

2.2. The USER selects a specific product with a minimum value of 8.00 leva by clicking the button «BUY» available when viewing the product. Pressing this button saves the selected product in a virtual user cart. 

2.3. The USER can view the contents of the cart, add new products, or remove already added ones.

2.4. The USER confirms their order by pressing the button «CONTINUE». If they do not add new delivery address data or another Recipient, the MERCHANT accepts by default the delivery address specified in the registration data.

2.5. The USER must confirm that they have read the General Terms and Conditions and accept them; otherwise, they cannot complete their order.

2.6. When an order is made, it is registered and the USER receives a message at the email address provided by them during registration with summarized data for the made order: order number, selected products, unit value, delivery price, total order value, delivery address. The message for the registered order with the summarized data for it is not an acceptance or confirmation of its execution. Until the confirmation of the order, which is done by sending an email for the sent order with an attached invoice, the MERCHANT has the right not to fulfill the order in whole or in part due to reasons beyond their control and under the current general conditions, for which they notify the user by email.

2.7. In the case of a made and registered order with a model of goods whose unit value is below ten leva, it can be canceled by the MERCHANT.

2.8. In the case of a registered order with more than three pieces of a model of the respective goods/item, the MERCHANT will confirm the allowed quantity. For confirmation or not of the remaining pieces, the USER will receive an additional message.

2.9. In case of incorrect and/or inaccurate data filled in by the USER or the final Recipient, the MERCHANT will cancel the received order, which automatically terminates the distance selling contract.

2.10. The distance selling contract between the MERCHANT and the USER is considered concluded from the moment the specific order is confirmed by the Merchant with an email for the sent order with an attached invoice, from which arises the obligation for payment from the USER for the goods purchased online.

2.11. The registered USER has the option to store and track chronological information about purchases made by them in the past and current orders in their profile.

2.12. All goods, including those on sale, promotion/discount, are sold and delivered until stocks are exhausted, even if this is not explicitly stated on the website.

2.13. In case of out-of-stock ordered products, the MERCHANT must notify the USER, specifying additional ordering options and approximate delivery time.

2.13. The MERCHANT reserves the right to cancel an order in case of violation of any of these general terms, notifying the USER in a timely manner.

2.14. A statement or response to the USER is issued for written inquiries and opinions received through the MERCHANT's contact form after verification, within 14 days.

2.15. In the event of a complaint filed by the USER, the MERCHANT is obliged to bring the goods into compliance with the sales contract within one month from the moment the complaint is received.

1. Payment methods

 3.1. The USER has the option to choose to pay for the ordered goods through:

• Cash on delivery - in cash upon delivery (when delivery is made by ECONT courier, a cash receipt is not issued according to REGULATION No. H-18 OF DECEMBER 13, 2006 ON THE REGISTRATION AND REPORTING OF SALES IN COMMERCIAL ESTABLISHMENTS THROUGH FISCAL DEVICES)

3.2. All payments are made in Bulgarian leva, regardless of the type of payment.

3.3. The USER pays the invoice amount for the purchased goods, including the delivery price /except when a promotion for free delivery is announced/. When purchasing on credit, a verification fee of 6 BGN is charged.

3.4. Through a voluntarily chosen payment method, the USER makes a payment to the MERCHANT for the purchased online goods.

3.5. Depending on the chosen payment method, the USER receives the relevant information regarding the payment /bank payment details, link to electronic payment terminal, ATM payment instructions, cash desk payment instructions/

 

3.8. The USER has the right to select more than one item or group of goods with a total value equal to the minimum credit threshold for each individual company.

1. Delivery

4.1. Deliveries are made only within the geographical territory of the Republic of Bulgaria.

4.2. Delivery is carried out by a courier company with which the MERCHANT has contractual relations or through the MERCHANT's transport. If the USER personally chooses a courier company with which the MERCHANT has no contractual relations, the announced delivery and complaint conditions are not valid.

4.3. The delivery price is included in the total invoice amount, unless the MERCHANT has announced preferential conditions with free delivery.

4.4. The delivery price is from 5.00 BGN to an ECONT office across the country for orders worth up to 119.00 BGN and FREE for orders worth over 500.00 BGN to an Econt office, unless the MERCHANT has announced preferential conditions with free delivery.

4.4.1. The delivery price is from 4.60 BGN to an office of Speedy throughout the country for orders worth up to 119.00 BGN and FREE for orders worth over 500.00 BGN to an office of Econt, unless the MERCHANT has announced preferential conditions with free delivery.

4.5. Orders are delivered to the customer's address /to the entrance of the building, with ensured access, to the property line/ or to an office of the courier company.

4.6. Goods ordered through the Online store Araya 13 EOOD - gix.bg- http://gix.bg/ are delivered by courier or by an employee of the MERCHANT within 1 to 5 working days, depending on the availability of the ordered product.

4.7. The specified deadlines apply according to the announced schedules of courier companies for remote locations and official holidays when deliveries are made by courier companies.

4.8. In case of delivery delays, the MERCHANT is obliged to inform the USER, regardless of the reasons for the delay.

4.9. The MERCHANT is not responsible for delays caused by the actions of the courier or courier company.

4.10. The goods are handed over to the USER/RECIPIENT against a signature, which certifies that the MERCHANT has fulfilled the order.

4.11. The USER/RECIPIENT inspects the delivered goods for transport damages or other defects and makes claims in the presence of the courier or the person delivering the package.

4.12. By signing the acceptance document, the USER authorizes the courier to deliver on his behalf to the MERCHANT the amount corresponding to the total value of the invoice for the delivered goods, using the selected payment method of cash on delivery.

4.13. If the USER cannot be found at the specified delivery address by the courier company, not due to the fault of the MERCHANT, the person delivering the goods leaves a message with a contact phone number, which the recipient should call within 24 hours to clarify a second delivery attempt.

4.14. In case the USER does not establish contact to clarify the delivery, the distance sales contract is automatically terminated and the MERCHANT is released from the obligation to deliver the order.

4.15. In case the USER refuses to accept the ordered goods, the distance sales contract is automatically terminated and the person delivering the goods returns it to the MERCHANT.

4.16. The risk of loss or damage to the goods passes from the MERCHANT to the USER/RECIPIENT at the moment when he or a person designated by him, other than the carrier, accepts the goods.

1. Claim and withdrawal from the distance sales contract

6.1. Upon receiving the goods, the USER/RECIPIENT is obliged to immediately inspect them, and in case of visible defects such as: damaged packaging, cosmetic transport defects, lack of accompanying accessories, lack of accompanying documents /any of those required by Bulgarian legislation/, to immediately inform the person delivering the goods.

6.2. In case there are defects or established shortages in the packaging, in the presence of the courier or the person delivering the goods, a report is drawn up as the USER/RECIPIENT refuses to accept the shipment. The USER sends photos of the recorded defects of the device, the recorded transport packaging from all its sides, and submits claims for a complaint in writing to the following email address: araya13eood@gmail.com

6.3. In case the USER/RECIPIENT does not inspect the received goods and does not make immediate claims to the person delivering the goods, the goods are considered approved, and the consumer loses the right to claim at a later stage.

6.4. In case the USER has chosen a courier company of their own choice, with which the MERCHANT has no contractual relationship for the delivery of their order or has assigned such a company to return the goods back to the MERCHANT, the risk of loss or damage to the goods is entirely borne by the USER according to Art. 103, para. 2 of the CPA. The USER makes claims to the carrier they have chosen.

6.5. The USER, who has the status of a consumer under the CPA, has the right under Art. 50 of the CPA to withdraw from the concluded distance contract without owing a penalty or compensation within 14 days from the date of receipt of the goods, according to Art. 50, item 2a, b.

6.6. The USER informs the MERCHANT in writing of their decision to withdraw from the sales contract before the expiration of the 14-day period according to Art. 50 of the CPA, and the MERCHANT immediately sends the USER confirmation of receipt of the application for withdrawal from the sales contract.

6.7. The USER returns the goods to the MERCHANT within 14 days from the submission of the claim and pays the transportation costs for returning the goods according to Art. 55, para. 2 of the CPA. The final deadline for returning the goods to the MERCHANT is before the expiration of the 14-day period at the address: Plovdiv, Econt Belomorski office, ul. “Ostromila” 37, to " Araya 13 EOOD " with phone " +359 897 22 99 19

6.8. The MERCHANT refunds the amount paid by the USER for the purchased product, including delivery costs (if any), within 14 days from the date of notification of the USER's decision to withdraw from the sales contract, using the same payment method used by the USER. If the USER fails to return the goods within the specified period, the MERCHANT retains the refund of the paid amount until the goods are returned by the consumer.

6.9. Based on Article 55, paragraph 4 of the CPA, the MERCHANT refunds the USER a reduced value of the purchased goods. The MERCHANT deducts 15% from the paid amount and refunds the USER the remaining value, including shipping costs, when the goods are in poor commercial condition /damaged or missing packaging/; the MERCHANT deducts 25% from the paid amount and refunds the USER the remaining value, including shipping costs, when the goods have been tested /to determine their nature, characteristics, and proper functioning/.

6.10. The right to withdraw from a distance sales contract within 14 days under Article 50 of the CPA does not apply to products related to hygiene requirements and health protection. In connection with Article 57, item 5 of the CPA, the MERCHANT does not refund the amount paid for a used or tested product, in order to determine its nature, characteristics, and proper functioning. Hygiene-related goods include: earbud headphones, products whose main use is related to direct contact with the body.

6.11. The right to withdraw from a distance sales contract within 14 days under Article 50 of the CPA does not apply to sealed information products, software, video recordings, and audio recordings. In connection with Article 57, item 9 of the CPA, the MERCHANT does not refund the amount paid for a used or tested information product, in order to determine its nature, characteristics, and proper functioning. Such goods include: digital media, flash drives, computer games, DVDs, CDs, unrecorded video tapes, batteries.

6.12. The MERCHANT does not refund shipping costs if the USER voluntarily chose a different provider than those offered by the MERCHANT, with whom they have contractual relations. 

6.13. In the case of the circumstances specified in 6.1, 6.2, and 6.3, such as loss or damage to the goods, the MERCHANT does not refund the amount paid for the goods and all related expenses.

Return conditions

 

 

 

The product can be returned within 14 days of its delivery.

To initiate the return, write to araya13eood@gmail.com and we will give you instructions for the return. 

The return shipping costs are covered BY THE BUYER. The return of the product itself will take place under the following conditions:

1) The product must be unused and unopened, with no external signs of use. 
2) The integrity of the product must not be compromised - it must be sent back to us in the condition it was received.
3) The packaging must not be damaged /crumpled, dirty, torn, ripped, taped/. 
4) There should be no signs of use, scratches, or dents on the product itself.
5) There should be no missing accessories - if such are sent with the order itself

If the above conditions are not met, we reserve the right to refuse the return. 

RETURN/COMPLAINT CONDITIONS FOR PURCHASED GOODS

The return period is 14 /fourteen/ days from the date of receipt of the goods. In the returned shipment, in addition to the return form for purchased goods, proof of purchase (document from the courier or printout from the merchant's website) must also be attached. A mandatory condition is that the purchased products must be in proper commercial condition, without damaged packaging and without having been used (unpacking cellophane or a torn box is considered as damaged packaging). The goods can be returned to the company's office via courier. The transportation costs are borne by the Customer and are not refundable. Shipments sent with cash on delivery are not accepted. After receiving the returned goods and inspecting them (information about which will be sent via e-mail or phone), the value excluding transportation costs will be refunded to the Customer – to a bank account within 14 days. Goods whose return/complaint cannot be accepted (e.g.: if sent after the specified period, if not accompanied by a document, if unpacked, etc.) will be sent back to the Customer at their expense. If for any reason the Customer has made a mistake and indicated a different product from what they wanted and has not identified their mistake before sending the order, they can contact the company's office to decide how to proceed. Each case is considered individually. The costs for returning a product and sending a newly requested one are borne by the Customer. If the new order is more expensive, the difference must be paid. The supplier has the right to refuse the return of a product at their discretion if circumstances require it. Any goods that do not correspond to what the Customer requested are subject to complaint. The Customer can refuse it upon receipt from the courier and not accept it from them. In case of a clear discrepancy between the received goods and the requested ones, please contact us immediately at one of the phone numbers listed on the website. The discrepancy is checked by the name of the product in the order and the name of the product received by the Customer. If such an error is established, the Customer returns the product at the Supplier's expense and the correct one is sent to them. Goods for which the Customer has been previously warned about a discrepancy or defect, as well as goods whose discrepancy is due to materials provided by the customer, are not subject to complaint. If upon receipt of goods, they have damaged or torn packaging, the complaint will only be honored in the presence of the courier at the time of receiving the goods. In this case, please contact us immediately by phone or make a complaint to the courier. The complaint is certified with a record in the waybill by the recipient at the moment of receiving the shipment. Complaints regarding mechanical damages, that occurred during transport, will only be considered based on a complaint protocol prepared in the presence of the courier. In case of visible damage to the shipment at the time of its handover, a (in two identical copies) statement protocol is prepared, describing the established condition of the shipment and its packaging. In this case, the Customer may refuse to accept the shipment or take it at their own risk. If the Customer accepts such a shipment and does not present their claims to the courier upon receipt, the responsibilities for the complaint are transferred to the courier who delivered the shipment to the Customer. Under such circumstances, the conditions for complaints of shipments of the respective courier company apply. When filing a complaint within 14 working days from the date of purchase, provided that all store conditions and all applicable legal provisions are met, the Customer may claim a refund of the paid amount, an exchange of the goods for another, or a discount on the price. All expenses incurred by the customer for receiving and returning the purchased goods, bank commissions, and other expenses outside the value amount are borne by the Customer. A third party receiving the shipment who is not the main payer for it has no right to complain.

HANDLING OF RETURNS/COMPLAINTS

The handling of complaints is done in the order described below. Filling out a return/complaint form with a detailed explanation of the reasons for the return/complaint. After receiving the form, the Supplier responds to the Customer at a valid e-mail address. The Supplier reserves the right not to accept the Customer's findings if it deems that the Customer's grounds for return/complaint are unfounded or are a result of improper use by the Customer. In case the reasons for the submitted complaint are not clear from the received form, the Supplier notifies the Customer of their rights in an appropriate manner (phone or valid e-mail). The Customer returns the purchased product in a manner convenient for them and at their own expense to the company's office. It is important that the shipments are well packaged. For each item returned with a complaint, a report is drawn up, and after inspection, a statement is filled out with acceptance or rejection of the submitted complaint. The period within which the Supplier must provide a statement to the Customer is the legally established period – up to 10 (ten) days after the complaint is submitted. After the report is drawn up and the complaint is accepted as valid, the Supplier notifies the Customer by phone or e-mail and takes the following actions regarding the handling of the complaint: 1. Sends the Customer a new product of the same type at its own expense 2. If the same product cannot be provided, offers options for choosing another product of the same value 3. If the same product cannot be provided, the Supplier refunds the Customer's amount in the legally established manner. In case of rejection of the submitted complaint and a filled report, the Supplier notifies the Customer of its position by sending a copy of the report to the e-mail address provided by the Customer. The Customer notifies the Supplier by phone or e-mail of subsequent actions regarding the complaint product. When requesting a return, the product and the report are sent to the Customer in a manner convenient for them, with the costs of receiving being at their expense. If within 30 (thirty) days after notification, the Customer does not claim their goods, the Supplier reserves the right to dispose of the goods as it sees fit and owes no amounts, both for the value of the products and for the expenses incurred for them to their original owner.

Standard form for exercising the right of withdrawal for online purchases:

You can download from here:  https://bit.ly/3W9sjiP

 

1. Privacy Policy

gix.bg is a personal data administrator within the meaning of Art. 4, para. 7) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).

Commercial company Araya 13 EOOD

As a personal data administrator, gix.bg  has an obligation to inform you about the processing of personal data it carries out, as well as about the possibilities to exercise your rights in case of unlawful processing of personal data.

As customers of gix.bg , your personal data is collected and processed for the following purposes:

• For accounting and tax purposes, based on the Accounting Act, the Tax and Social Security Procedure Code, etc.;
• For the purposes of service and warranty maintenance of goods, based on special legislation in the field of consumer protection;
• For the purposes of video surveillance for security purposes, based on the legitimate interests of the administrator;
• For marketing purposes when participating in games and lotteries, based on the consent of the data subjects.
• For the purposes of registered online requests and accounts

Consent for the processing of personal data is required only in the absence of another basis for data processing – for example, a contract, a special provision of law, the legitimate interest of the administrator, etc.

The categories of personal data that gix.bg processes for you as follows:

• For accounting and tax purposes – names, personal identification number, address;
• For the purposes of service and warranty maintenance of goods – names, address, contact phone;
• For the purposes of video surveillance for security purposes – recordings;
• For marketing purposes when participating in games and lotteries – names, date of birth, address, contact phone, email address.
• For the purposes of registered online requests and accounts: Name, address, phone, email address. For processing online credit applications - name, address, phone, email address, and personal identification number required by the respective credit company.

The data retention periods are determined as follows:

• For accounting and tax purposes – in accordance with applicable legislation;
• For the purposes of service and warranty maintenance of goods – in accordance with applicable legislation;
• For the purposes of video surveillance for security purposes – 2 months;
• For marketing purposes when participating in games and lotteries – until the marketing campaign is completed.
• For the purposes of registered online requests and accounts.

Online privacy declaration

Personal data

According to the EU General Data Protection Regulation (GDPR), personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

How we use your information

With this privacy notice, we inform you about how we, gix.bg, we will collect and use your personal data for issuing invoices, servicing purchased goods, customer complaints, cookies, facebook pixel, pixel tags, complaints, subscriptions, etc.

Why gix.bg needs to collect and store personal data?

In order to provide you with a proof of ownership of the purchased goods, proper service, customer service center, newsletters, we need to collect personal data for the purposes of the Accounting Act, VAT Act, and for the purposes of correspondence and detailed service provision. In any case, we are committed and guarantee that the information we collect and use is appropriate for this purpose and does not constitute a violation of your privacy.

When contacting for marketing purposes gix.bg

 will contact you for further consent.

How gix.bg uses the personal data it collects for me

gix.bg will process (collect, store, and use) the information you provide in a manner that is consistent with the EU General Data Protection Regulation (GDPR). We will strive to keep your information accurate and up to date, as well as not to retain it for longer than necessary. gix.bg is obliged to keep information in accordance with the law, such as information necessary for income tax purposes and for audit purposes. The period for which certain types of personal data must be stored may also be regulated by specific requirements of the business sector and by agreed practices. Personal data may be stored in addition to these periods depending on the individual needs of the business.

Can I find out what personal data the organization holds about me?

At your request, gix.bg can inform you about what information we store about you and the ways it is processed. If gix.bg stores personal data about you, you can request the following information:

• the data that identifies the administrator and the contact details of the person or organization that has determined how and why your data is to be processed. In some cases, this will be a representative of the EU.
• the contact details of the data protection officer, where applicable;
• the purpose of the processing, as well as the legal basis for the processing;
• if the processing is based on the legitimate interests pursued by gix.bg or a third party – information about those interests;
• the categories of personal data that have been collected, stored, and processed;
• the recipients or categories of recipients to whom the data has been or will be disclosed;
• if we intend to transfer personal data to a third country or international organization – information about how we ensure that this is done securely. The EU has approved the transfer of personal data to certain countries as they meet a minimum standard for data protection. In some cases, we will ensure that specific security measures are in place for your information.
• for what period the personal data will be stored;
• data about your rights to rectification, erasure, restriction, or objection to this processing;
• information about your right to withdraw your consent at any time;
• how to file a complaint with the supervisory authority;
• whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary for the conclusion of a contract, as well as whether you are obliged to provide the personal data and the potential consequences if such data is not provided;
• the source of the personal data, if it was not collected directly from you;
• any details and information about automated decision-making, such as profiling, and any important information about the logic of this process, as well as the significance and expected consequences of this processing.

gix.bg does not provide data about its clients to third parties, except when required by explicit provisions of law, for example for the purposes of preventing, investigating, disclosing, or prosecuting crimes or enforcing imposed penalties, including safeguarding against and preventing threats to public security.

gix.bg does not provide data about its clients to a third country or international organization.

As customers of gix.bg, and as data subjects, you have the right to request from the administrator access to, correction or deletion of your personal data or restriction of the processing of personal data related to you, or the right to object to the processing, as well as to exercise the right to data portability.

In cases where your personal data is processed based on your informed consent, you have the right to withdraw it at any time, keeping in mind that the withdrawal of consent takes effect going forward.

The provision of a specified volume of personal data is mandatory in cases where they are necessary for compliance with legal requirements or are related to the performance of a contract.

gix.bg does not apply automated decision-making, including profiling, regarding the personal data of its clients. 

Form for exercising rights as a data subject: 

As data subjects, you have the right to file a complaint with the supervisory authority:

(1) Commission for Personal Data Protection
Address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov" № 2,
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

(2) Commission for Consumer Protection
Address: 1000 Sofia, pl. "Slaveykov" №4A, floor 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg

1. Purchase of goods by individual request

8.1. THE USER can purchase goods online from www.gix.bg after logging into their profile through the used link "Login" with an email address/username and password. THE USER cannot shop by request as a GUEST.

8.2. When purchasing goods on individual request, THE USER provides a financial guarantee by paying the full amount for the requested goods in advance.

8.3. When purchasing goods on individual request, THE USER accepts and agrees in advance to the terms related to Article 57, items 1 and 3, that they lose the right to withdraw from the distance sale within a 14-day period.

8.4. The goods offered on individual request are not available and are delivered within an individual timeframe. THE USER can obtain information about the approximate delivery time by making an inquiry through the contact form: araya13eood@gmail.com .

8.5. The procedure for purchasing (ordering) goods on individual request and delivery is as follows:

- THE USER selects goods on request and contacts through the contact form or by inquiring via email: araya13eood@gmail.com , to receive information about the delivery time. Within 24 hours, they receive an email in which THE MERCHANT confirms or does not confirm the order and delivery time.

- in case the USER agrees with the delivery time, they log in through their profile using the link "Login" on araya13eood@gmail.com  and places an order for the selected item on request.

- to the email address specified in the registration, the USER automatically receives a message about the placed order and bank payment details.

- when the purchased goods by individual request are delivered by the manufacturer and are already available, the operator of the Online store Smart Mall BG EOOD contacts the USER for delivery clarifications.

- delivery is made within 7 days after production and provision of the goods to THE MERCHANT.

- delivery is carried out through transport from gix.bg. or through a courier company, as the authorized person hands over the goods to the USER against a signature, which certifies that THE MERCHANT has fulfilled the order.

- THE USER must inspect the delivered goods for transport damages or other defects and make claims in the presence of the courier or the person delivering the shipment.

- in case the USER identifies a transport or other visible defect, they must require the courier or the person delivering the goods to draw up a report and refuse to accept the shipment. They establish contact with the operator of the Online store Araya 13 EOOD and clarify whether they will wait for a new delivery or wish to receive a refund of the paid amount.

- in case the USER does not inspect the received goods and does not make immediate claims, the goods are considered approved, and the consumer loses the right to claim at a later stage.

8.6. In case of delivery delay, THE MERCHANT is obliged to notify the USER, regardless of the reasons for the delay.

8.7. THE MERCHANT is not responsible for delays caused by external circumstances and reasons beyond its control.
8.8. Araya 13 EOOD provides a 24-month warranty for all products offered on the site, in accordance with Consumer Protection Act.