Product return and exchange
Return conditions
The product can be returned or exchanged within 30 days of delivery. For products with a warranty, the procedure written in the warranty conditions is followed.
To make a return/exchange, write to araya13eood@gmail.com or call 0897 41 41 68 and we will give you instructions for the return.
The client has the right to return or exchange it , provided that the following conditions are met mandatory conditions :
- Good commercial appearance preserved (the goods not to be with removed labels, torn packaging, missing parts, etc.);
- They must not be worn, washed, ironed, torn, and have no foreign odors. (cigarette smoke or perfumes).
REPLACEMENT
- If you wish to replace items purchased from us, send the item to the following address: Araya 13 Ltd., Plovdiv, Ring Road, tel. 0897 41 41 68 As a new order, select the model and size you want. Make a new order and when completing it, write “REPLACEMENT” in the Notes to the order field. If there is a difference in price, you will pay the amount to the courier provider by cash on delivery.
- Replacement of the goods is carried out through the courier companies Econt Express or Speedy. If you have received a defective or incorrectly sent product, the shipping costs are entirely at our expense. In this case, please contact us so that we can arrange the return and sending of the correct item as soon as possible.
In all other cases, the customer is responsible for shipping costs when exchanging or returning products.
RETURN
- If you wish to return items purchased from us, send the item to the following address: Araya 13 Ltd., Plovdiv, Ring Road, tel. 0897 41 41 68
- The return is carried out through the courier companies Econt Express or Speedy, with transportation costs being at the customer's expense .
- Once we receive the items and verify that the return conditions (listed above) have been met, the refund of the amount you paid will be made via bank transfer. within a week from the date of receipt of the goods.