Return and exchange of product

Return Conditions

The product can be returned or exchanged within 30 days of its delivery. For products with a warranty, the procedure outlined in the warranty conditions is followed.

To initiate the return/exchange, write to araya13eood@gmail.com or call 0897 41 41 68 and we will provide you with instructions for the return.

The customer has the right to return or exchange it, provided that the following mandatory conditions are met:

  • Retained good commercial appearance (the goods must not be with removed labels, torn packaging, missing parts, and others);
  • Must not be worn, washed, ironed, torn, without side odors (cigarette smoke or perfumes).

EXCHANGE

  1. If you wish to exchange items purchased from us, send the item to the address: Арая 13 ЕООД ,гр. Пловдив, Околовръстен път, тел. 0897 41 41 68 As a new order, select the model and size you want. Place a new order and upon completion, in the Notes field for the order, write “EXCHANGE”. If there is a price difference, the amount will be paid to the courier upon delivery.
  2. The exchange of goods is carried out through the courier companies Econt Express or Speedy. If you have received a defective or incorrectly sent product, the shipping costs are entirely on us. In this case, please contact us to arrange the return and send the correct item as quickly as possible.

    In all other cases, the customer is responsible for the shipping costs when exchanging or returning products.

RETURN

  1. If you wish to return items purchased from us, send the item to the address: Арая 13 ЕООД ,гр. Пловдив, Околовръстен път, тел. 0897 41 41 68
  2. Returns are made through the courier companies Econt Express or Speedy, with shipping costs borne by the customer.
  3. Once we receive the items and ensure that the return conditions (mentioned above) are met, the refund of the amount you paid will be processed via bank transfer within a week from the date of receipt of the goods.